Terms and Conditions
Here you'll find all the small print, the terms and conditions you may need to reference. If you can't find what you're looking for here, please drop us a line at firstname.lastname@example.org or call us on +44 3303636300 (toll free in Australia) or +44 208 392 5603.
- Free P&P for orders over $100 Offer
Free Delivery offer applies to orders over $100.00 using our Standard Delivery method and to all Deliver to Store orders. This offer applies to Australian residents only and is subject to availability. For Standard delivery orders the delivery charge will be deducted at the checkout if the order value is equal to or greater than $100.00. It is the responsibility of the customer to select the free postage option at checkout. No cash alternative will be given. This offer applies to online orders only; for prices of your postal order from store please check with them directly. Jigsaw has the right to amend, cancel or withdraw this promotion at any time.
- More details on the delivery and returns process are provided in the Delivery & Returns section of the website.
Please note that all delivery times are based around working days (Monday - Friday, excluding Public Holidays) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these timeframes. On occasion delays beyond our control may be caused by the courier company.
On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.
- Areas of Distribution
Jigsaw www.jigsaw-online.com/au delivers to all areas of Australia
Returns, Refunds and Exchanges
- We hope you are pleased with the design and quality of your items. However, should you wish to return anything you've ordered or purchased please see below.
The quickest way to receive your refund for unwanted items is to return them to your nearest Jigsaw store within 30 days of receipt, along with your dispatch note and card you made the payment with.
Please contact the relevant store for details on how to return a postal sale order made from a store.
Purchases made on the website or as a postal sale from a store:
Any items (full-price or reduced) may be returned for refund or exchange within 30 days of receipt provided they are unworn and undamaged.
Returns paperwork is included for online orders and if you wish to return your items via post, you can print your returns label at www.wnreturns.com/jigsaw/en.
Please contact the relevant store for details on how to return a postal sale order made from a store.
Purchases made in Jigsaw stores:
Full-price items may be returned to any Jigsaw stand-alone store for refund or exchange within 30 days of purchase. You can take the items back in person or post them back to the store purchased them from.
Reduced-price items may be returned to any Jigsaw stand-alone store for exchange only within 30 days of purchase. Credit notes will not be issued for reduced-price items.
All returned items need to be unworn and undamaged.
Please always retain a proof of postage for your items as we are unable to take responsibility for items lost or damaged in transit.
- Sale Returns Policy
- Sale items or products purchased online under ‘Special Promotions’ that involve a reduction in price from the normal retail price can be returned within 30 days of receipt provided they are in their original condition.
This differs from sale items purchased in-store where we offer an exchange only for items returned within 30 days of purchase. Credit notes will not be issued. For more information on Jigsaw’s return policy, please refer to the Delivery and Returns page
- Non Returnable Items
- For reasons of hygiene, we cannot accept the return of certain items including, earrings, lingerie, swimwear and Organics Beauty products.
For details on how best to return items, please see the Delivery and Returns section of the website.
- Company Information
Welcome to Jigsaw’s online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.
Jigsaw Australia is the trading name for Jigsaw Australia Pty Limited, ACN 609 524 996 ABN 31 609 524 996. The company is registered in Australia, Registered Office: Level 11, 1 Margaret Street Sydney NSW 2000 Australia.
We are a retailer selling clothing and accessories for women, men and children.
Please note this is not the address for returning product. Returning product to this address will have a significant impact on the time it takes to process your return.
- Commission Fee
- It has come to our attention that some customers are being incorrectly charged commission on transactions made on our website. This stems from our payment service provider, whereby an administrative error states that Australian banks are classifying the transactions as coming from overseas (i.e. they should have a commission fee). They are in fact Australian transactions and thus, should not have a fee.
We have no way of identifying which customers are being affected by these charges as they are made by the bank and not by us.
If this issue is affecting you and you are finding such charges on your bank statement without explicit notification, please contact your nearest store or our Customer Services team (email@example.com or call us on +44 3303636300) toll free in Australia to resolve this issue.
We apologise for any inconvenience caused and assure you that we are doing everything we can to rectify the situation as quickly as possible.
- Invitation to Treat
- You will only be charged for any goods ordered at the point when these goods are ready for despatch from Jigsaw to you. Payment is not taken when you place the order. All items offered for sale by Jigsaw on our website are offered on an ‘invitation to treat’ basis. This means that, by placing an order, Jigsaw is not committed to provide the goods requested. We accept your order at the time we despatch the goods to you. This represents the moment where a ‘contract of sale’ is made between Jigsaw and you. Please note actual contracts of sale will not be filed or accessible. All contracts are concluded in English.
- Site Content & Use
- Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:
• product descriptions and specifications
• pricing and delivery charges (please see specific pricing section below for further information)
• the use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery.
• consistency of product pricing across all our distribution channels
• availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
- Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to Jigsaw Australia Pty Limited. All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from Robinson Webster (Holdings) Limited.
JIGSAW is a registered trademark. We may also claim trademark and service mark rights in other marks contained within the pages of this site. Other trade marks and names may be used within the pages of this site to refer to the entities claiming the marks and names of their products. We disclaim any proprietary interest in the marks and names of others.
You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at Jigsaw and/or will be upheld by their respective owners.
- Your Required Information
- To purchase from Jigsaw’s website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on Jigsaw’s website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction.
- REGISTERING ON JIGSAW SITE
- When you register on this website, you are automatically registered on our sister sites Jigsaw UK at www.jigsaw-online.com and The Shop at Bluebird, at www.theshopatbluebird.com. Jigsaw UK, Jigsaw Australia and The Shop at Bluebird are all owned by the same family-run parent company Robinson Webster Holdings Ltd.
This means that if you are already registered on any of the Jigsaw or The Shop at Bluebird websites, your email address and password will also work for the other sites. As a result, you will not be able to register again, so please use your existing email and password. If you can't remember your password, you can reset it by clicking on the ‘Forgotten Your Password?’ link which can be found on the customer login page here. Please be advised that this will update your password on all our websites.
Certain details will be shared between the sites, such as your address and contact details. However your order history, saved cards, wish list and marketing communication preferences are only accessible through the website in which you set them up.
Please rest assured that we will never share your details with any third parties. Click here to sign up or log in.
- Completing Your Order
- Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on 'Shopping Bag' at the top right of every page.
Please note that if you use our 'save basket' function, which enables you to log out and return later to complete your purchases, product details and availability may have changed since your last visit. You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your "Cancellation Rights". Please note, cancellation of an order is not the same as the returns process, should you wish to return any faulty items shipped to you. This is also detailed below in the “Returns” section.
- Pricing & Delivery Charges
- The prices payable for all items offered on our website are clearly displayed. Our Australian website displays prices in Australian dollars. Our US website display prices in US dollars. All prices are shown inclusive of any selling duties, such as VAT. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website. The cost of our standard delivery service is shown on each individual product page, as well as in the shopping basket and checkout areas of the site.
Payment, Returns & Cancellations
- Payment Methods
- Our website only accepts credit/debit card payment. Please do not send cash or cheques. We currently accept the following cards for payment on our site.
•Maestro UK (formerly Switch)
We obtain authorisation for payment from your card issuer at the time you submit your order. Payment will not be taken from your card until we actually despatch the goods you ordered to you. We reserve the right to cancel your order upon failure of card authorisation.
- Ensuring that you are able to browse and shop safely on Jigsaw’s website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.
- Title & Risk
- Items that you order remain the property of Jigsaw until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to Jigsaw in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received into Jigsaw’s Returns address (this is provided on the address label which can be printed at www.wnreturns.com/jigsaw/en).
- Cancellation Right
- Please see the Delivery and Returns section of our website for further details.
- Rights to Terms and Conditions
- Jigsaw reserves the right to amend the terms and conditions of Jigsaw Gift Vouchers at any time; to take appropriate action, including the cancellation of any gift voucher, at its discretion if such action is deemed necessary. This does not affect your legal rights.
Discounts and Promotional Codes
- Online Free Australia Delivery code
- From time to time we will offer Free Australia Delivery using a promotional code. These offers are sent to selected customers by email.
Unless stated, there is no minimum spend and the offer applies to all orders placed using our Standard Delivery method.
This offer applies to Australia residents only and is subject to availability. It is the responsibility of the customer to select the correct postage option at checkout and to enter the promotional code.
No cash alternative will be given. This offer applies to online orders only. Jigsaw has the right to amend, cancel or withdraw this promotion at any time.
- Redeeming Online or In Store
- If you are lucky enough to have a discount or promotional code (a 'voucher'), please redeem this online by entering the specific code on the basket page also known as the Shopping Bag. To redeem in store, please present the email showing the voucher code to one of the store staff.
- Unless specified otherwise in the original communication, the voucher code may only be used once.
- The voucher is intended for the original email recipient only.
- This voucher is valid online and in stand-alone stores (not David Jones or other concessions or via their related websites) on full-price items only.
- Only one voucher code can be used per transaction.
- For online purchases, the voucher can only be redeemed at www.jigsawclothing.com.au.
- The voucher discount amount will be deducted at the checkout. It is the customer's responsibility to present the voucher in store, or to enter the voucher code on the ‘Shopping Bag’ page on the website (in the ‘I have a promotion code’ box).
- Jigsaw will not refund a discount to an order retrospectively.
- There is a minimum spend equivalent to the value of the voucher. i.e. if you have a voucher worth $20, the minimum spend is $20. (There is no minimum spend for % off discounts unless specified in the original communication.)
- The voucher expiry date is shown on the original communication and we will not be able to accept the voucher after that time.
- Vouchers can only be used as discounts against full price items and will always exclude the purchase of gift cards and shipping costs.
- Please note that discounts cannot be used in conjunction with other promotions or discounts in the same order
- No cash alternatives will be given for the value of this voucher.
- If you are purchasing more than one item in a transaction in which the voucher is used, a proportion of the voucher’s value will be discounted from each item. As a result, when single items are refunded from a multiple item purchase in store or online, a proportion of the voucher code will be lost and cannot be re-issued. Please see the example below which explains how the discount value is applied and refunded:
- You buy three items which cost $20, $30 and $50 before any discount is applied.
- A $20 discount is applied according to the items’ values so $4, $6 and $10 are deducted from the three items respectively which means that you paid $16, $24 and $40 for your items (a total of $80).
- If you return the item that cost $30, you will only be refunded $24 for this item because of the way the discount is applied. We are unable to then apply that lost $6 to another item in this order, or to provide the discount on a subsequent order, or to offer an exchange for online orders. The discount applied to remaining items remains the same.
- Please note that this method of calculating the refund is due to the configuration of systems beyond our control and is not an intentional limitation.
- A direct like-for-like exchange can be completed in stores only, which will include the original discount; however, if exchanging for a different product or the same product at a different price, you will lose the voucher value and the exchange will be completed based on the refund calculations above, where some of the discount is lost.
- If in doubt about any of these terms, please contact us at firstname.lastname@example.org or on 1800 596 936 before placing your order.
- Jigsaw reserves the right to alter, amend or withdraw any voucher or discount offer without prior notice in the event that unforeseen circumstances make this unavoidable.